FAQ

Yes, you can. You may be particularly interested in linking your web site or your companies intranet to our on-line services for example. For more information and to obtain use of our graphics, please contact us.

What services are available from Sprint?

Sprint International Express offer a comprehensive range of domestic and international courier services. Next day delivery to UK and many European destinations is standard, however, for more time sensitive shipments we can also offer delivery by 9am or 12 noon, or even same day service. Timed deliveries to the USA are also available.
Where our standard service options do not suit your needs, we can nearly always find a tailored solution. For example, collections and deliveries can be made out of hours, on weekends and holidays. For your top priority shipments we can even assign a personal on-board courier to any destination in the world.
Our logistics department can help organise multiple courier consignments or mailshots, offering specialised storage, packing, labelling and inventory procedures for the most complex distributions.
We can also deliver your international mail, air and sea freight, in fact virtually anything - anywhere.
Find out more about our International Courier Services.
Find out more about Logistics Management.

How do I package a shipment?

For your documents we provide strong plastic flyer bags. Please contact us as and when you require them. For larger parcels we recommend strong cardboard boxes with a minimum double thickness wall, sealed with packing tape. Remember to clearly label each part of a multiple consignment with the destination name and address, the airwaybill number and the total number of pieces. Alternatively, attach a copy of the airwaybill to each part. We provide window envelopes for this purpose. It is also advisable to put address and return labels inside the package.
We can arrange for any shipment to be professionally packaged to IATA standards at short notice. Please call for more details.
Please note that most airlines restrict the weight of any one courier piece to thirty kilogrammes. Please call for more information.
See also, the Shipping Guide.

What goods can't I send?

Many commodities are restricted according to destination. Please consult our list of Restricted Goods.

How long will my package take to get there?

Optimum expected transit times are given according to destination in the Worldwide Tariff. Dutiable consignments and deliveries to outlying areas may take longer to deliver. High Value items may be liable to Customs delay. We can also arrange a specific time for delivery by prior arrangement. Call Customer Service for more information.

How do I complete a Sprint Airway Bill?

Please refer to the Sprint Air Waybill Guide for courier shipments, or the Sprint-Mail Air Waybill Guide for international mailing. For more information on how to send a consignment, see our simple Shipping Guide.

How do I complete a Proforma invoice?

Please refer to the Sprint guide to the Proforma Invoice.

Is my package insured?

Sprint operates a worldwide marine insurance policy. If your shipment requires insurance above the normal Ł50 declared for shipping, you must call Customer Service prior to shipping for a quote and confirm insurance cover is in place.

Which countries are in the EC?

Please refer to our EC member States guide.

Is service available on public holidays?

Under normal circumstances, service is available out of hours, on weekends and public holidays. See also, international public holidays.

How do I open an account with Sprint?

Simply call 0181 751 1111 and request an account application. Give us your name, company name, address and telephone number and we will provide you with the necessary forms. As soon as we receive your details a Sprint representative will contact you to establish the appropriate type of account to match your needs.