• Overview

This system is designed to provide all our account customers with the latest information on the status of their consignments being shipped with us and is part of our ongoing commitment to provide the highest level of customer service.

• Logging On

*To obtain a password and a user name please contact customer service*

To use this facility you will need to have been allocated a password and a user name. As an account customer you will already have a customer code which can be found in the address box on your pre-printed airwaybills or on your invoices.  At the log-in page enter your details in the three fields provided.  All being well you will receive a dialogue box informing you that you are logged-on.  If this procedure fails please check your details.  If correct then please contact us.

• Making an Enquiry

At the Consignment Enquiry page there are several fields available.  The best way to locate a particular consignment is to enter the unique six digit airwaybill number in to the first box.  If you do not know this number or to browse multiple shipments you can enter any information you have in to the relevent boxes below to perform a search.   You can enter any information that appears on the airwaybill in to the "wildcard" field. 
After submitting your search you will be presented with a summary of the results that fit your criteria.  If your shipments have been delivered then the proof of delivery information will be displayed here.  To look at more information for any particular shipment click on its airwaybill number. 

• Continuing Your Search and Logging Off

To begin again or refine a search at any stage you can click on "New Search" which will return you to the consignment enquiry page.
You can abandon a search at any stage.  The system will automatically log you off when you leave.

uk: 020 8751 1111     int'l: +44 20 8751 1111

open@sprintexpress.co.uk